Travel Advantage Network, Inc. (TAN) is committed to respecting your privacy and securely maintaining your personal information. The information TAN collects from you and how we use it is summarized as follows:
The Information TAN Collects
TAN may collect information (including name, address, telephone number, email address, device location, transaction information, credit card or other payment information and date of birth) when you:
- Enter into a Vacation Program Agreement with one of TAN’s third-party sales affiliates, which include Sundance Vacations and SmarTravel
- Create an online account at www.planwithtan.com
- Book a reservation online at www.planwithtan.com or via telephone with a TAN representative
- Pay your Service Charge online at www.planwithtan.com or via telephone with a TAN representative
- Sign up for TAN email updates
- Participate in a contest or sweepstakes
- Participate in a survey following a stay at one of our properties
- Participate in a marketing survey, promotion or event
TAN maintains the information that you provide, along with a record of your transactions in a secure database. TAN may supplement the information you provide with data that is publicly available and data received from other reputable sources, including our third-party sales affiliates, which include Sundance Vacations and SmarTravel.
TAN also gathers information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and other online tools.
How TAN Uses the Information it Collects
TAN believes it is time for you to travel. Our mission is to motivate and compel travel. To achieve this goal, TAN collects information to:
- Process, confirm and fulfill your reservations
- Process your payments
- Provide services you request
- Contact you about the status of a payment or reservation
- Send you promotional offers we believe will be of interest to you
- Send you email updates concerning new destinations, special offers, etc.
- Recognize you when you return to our website
- Optimize the functionality of our website to make it easier to use
- Identify your service and destination preferences
- Customize our communications to you and our other clients
- Improve our inventory and customer service
Information TAN Shares with Third Parties & Your Privacy Rights
TAN contracts with other companies to provide certain services, including cleaning, maintenance, check-in/concierge services, name and address verification, email distribution, market research, and payment processing. TAN provides such companies with the minimum information they need to deliver their services and requires them to ensure that your privacy and information are respected and protected. Specifically, such companies are contractually prohibited from using any information they receive from TAN for their own purposes or from sharing such information with anyone other than TAN.
TAN may also be required to disclose specific information upon governmental request, in response to a court order, or when required by law to do so. TAN may also share information with companies assisting in fraud protection or investigation; however, TAN does not provide any information to these agencies or companies for marketing or commercial purposes.
How TAN Uses Email
When you provide your email address, TAN will email you as needed to process your bookings and/or payments, respond to a request or provide customer service. TAN may also send promotional emails about new destinations/inventory, special offers, promotions, services or events we believe may be of interest to you. TAN’s goal is to send promotional emails only to those who wish to receive them. For this reason, you can "opt-out" from receiving promotional emails by clicking on the "unsubscribe" link provided at the bottom of every such email. You may also contact us at (800) 223-0088 or email@example.com to opt-out from receiving promotional emails. Because email campaigns are planned in advance, it may take several days for your request to take effect. If due to human error you continue to receive unwanted email communications, please contact us again, and we will make every effort to correct the situation. Also note that if you choose to opt-out of receiving promotional emails, TAN will continue to send you emails concerning specific bookings and/or payments and may send email responses to communications received from you. If you decide later that you would like to again receive promotional emails from us, you can also re-subscribe to TANs email distributions.
Receiving Communications From TAN
If TAN needs, or is required, to contact you concerning your account with TAN, we may also do so by telephone, and/or mail.
To provide TAN with a preferred method of communicating with you, please contact us at (800) 223-0088 or firstname.lastname@example.org. To identify you correctly, please be sure to provide us with the name on your account and your account number.
Updating and/or Reviewing Your Information
To update your personal information on file with TAN (including name, address, telephone number and email address), please contact us at (800) 223-0088 or email@example.com. Limited information regarding prior bookings and payments may also be available to you. To safeguard your privacy, we will need to validate your identity before you update or review your information.
It is TAN’s intent to protect against loss, misuse or alteration of information that we have collected from you or received from other reputable sources. TAN uses various current technologies and processes to protect our client’s data and limits the information provided to outside companies with whom we contract to only what they need to provide their services. It is TAN’s practice to encrypt sensitive data we receive or transmit.
When you book a reservation, make a payment or create an account on our website, your transactional information is transmitted in a safe, encrypted format.
Quality Assurance for Customer Service Purposes
To make sure we continue to offer the best service possible, your communication with TAN’s Travel Vacation Services and Account Management representatives may be monitored for quality assurance.
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